FAQ
Frequently Asked Questions
How do I find the right product for me?
Each product page includes a short description next to the product images and a detailed overview at the bottom of the page.
You'll also find a short video showing you exactly what to expect from each product.
As always, art is about feeling — take your time, see what resonates with you, and feel free to check out the social media channels for even more examples and inspiration.
How do I get my purchase?
After your purchase, you will receive an email with a download link where you can download your presets.
Where can I find compatibility?
You can easily find which programs are supported at the beginning of each product description.
How do I import and use my products?
With your purchase, you’ll receive a detailed video guide showing you exactly how to install and use your products.
On top of that, you'll get a PDF document with a step-by-step written guide.
If you still have questions, feel free to use the contact form under the Support tab — and we will find a solution!
Receiving your products
Do you accept refunds?
Due to the nature of digital products, all purchases are final and non-refundable. We recommend reviewing all product details carefully before completing your purchase.
Can I access my digital downloads on multiple devices?
Yes! After your purchase, you’ll be able to download the product up to three times, allowing you to easily access and use it across multiple devices.
Having trouble with your download?
If you're experiencing any issues with your download, please reach out to us through the "Support" section.
Make sure to include your order number, and we’ll get back to you as quickly as possible to help resolve the problem.